Terms
Here you can read about terms and conditions of delivery when ordering online at Quote Copenhagen
Quote Copenhagen Aps
Kanalholmen 14U
2450 Hvidovre
CVR: 41980303
Email:info@qbb.dk
Telephone: +45 53 76 76 38
Prices
All prices are listed in respectively. DDK and Euro, GBP, USD incl. 25% VAT.
Reservations are made for sold out items.
We reserve the right to regulate the prices of goods and freight in the event that our suppliers raise prices.
Payment
At Quote Copenhagen's webshop you can pay with a Credit /Debit card, Paypal or MobilePay.
Once we have shipped your order, the money will be deducted from your account.
No card fees will be imposed on the order upon payment.
When you order goods via our website, you will receive an email with Order Confirmation and a copy of the invoice.
Quote Copenhagen encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction.
Quote Copenhagen uses PensoPay as a acquirer.
Customs duties and VAT
If you order from an EU country, Danish VAT is paid, but no customs duties according to the rules on the free movement of goods. Items shipped from Quote Copenhagen cannot be sent as a gift to countries outside the EU in an attempt to evade local customs and taxes.
On the other hand, if you order from a country outside the EU, local taxes and duties may be imposed, for which we cannot be held responsible, but in return Danish VAT will be deducted. If this is the case, you will be contacted by the shipping company. We use UPS. Be aware that this may delay shipping a lot, as the goods will be held back at customs. It is therefore your responsibility to answer the request from the shipping company and pay the additional costs for Customs and VAT
Delivery:
Delivery time is 2-4 business days.In Denmark we send with GLS to the nearest parcel shop.
Abroad, we use UPS to the nearest UPS Access Point.
Shipping rates:
EU and Denmark :
Order value up to 54 euros: Shipping price: 7.00 euros
Order value over 54 euros is sent free of charge
Outside the EU, but within Europe, order value up to EUR 200,00 we charge EUR 20,00
Outside the European Union, but within Europe : order value over EUR 200,00, the delivery is free.
The rest of the world but only on request.
If the item is defective or damaged on receipt within 3 days of receipt, you must contact Quote Copenhagen and report the error by e-mail: info@qbb.dk
If you regret your purchase (right of withdrawal)
REMEMBER TO FILL IN THE ENCLOSED RETURN SLIP AND ATTACH THE SUBMITTED INVOICE
You have 14 days right of withdrawal** when you shop with us.
Christmas gifts purchased from December 4, 2024 can be returned or exchanged until January 10, 2025.
The Standard cancellation period expires 14 days after the day you received your item.
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by sending an email toinfo@qbb.dk. In your message, you must make clear to us that you wish to exercise your right of withdrawal. If you do not send us an email first, we cannot guarantee that we will receive your package.
You can also choose to use our standard withdrawal form, which is found below and send with return.
You cannot cancel by simply refusing receipt of the item without giving us clear notice of this. In this case, there will not be a return of the buyer's money.
Return policy
REMEMBER TO FILL IN THE ENCLOSED RETURN SLIP AND ATTACH THE SUBMITTED INVOICE
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item.
When returning, you are responsible for the item being packed securely into the original packaging and the item's ’tag’ with the item's unique number must be included. You bear the risk for the item from the time of delivery of the item until we receive it in our warehouse.
The condition of the item when you return it
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and the way it works. In other words – you can try the item in the same way as if you tried it in a physical store.
If the product has been tested beyond what is described above, we consider it as used, which means that upon cancellation of the purchase you only get part or none of the purchase amount back, depending on the commercial value of the product.
In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may test the product, but not take it into actual use. Goods without " tag " with number on can not be returned as it is assumed that it has been in use.
Refund of the purchase amount
If you regret your purchase, you will of course get the amount you have paid us back. In the event of an impairment for which you are liable, this will be deducted from the purchase amount.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs.
We will carry out refunds using the same means of payment as you used for the original transaction.
We may withhold the refund until we have received the item back
If you regret your purchase, the item must be sent to: Quote Copenhagen, Kanalholmen 14U, 2450 Hvidovre.
What should I send back?
You must attach a copy of the order confirmation el. invoice, as well as the return form, or the standard withdrawal form you have received with the item.
Note! We do not receive parcels sent by mail. cash on delivery.
If there is something wrong with the item(warranty)
The defect rules of the Danish sale of Goods Act apply to purchases of goods.
When shopping at www.quotecph.dk, you have of course 24 months warranty. This means that you can basically get the item repaired, exchanged, money back or reduction in the price depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
Disclaimer: textiles are made from recycled textiles, which is why small spots, needle marks, small repairs carried out with patches, and there may be color variations.
How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect in the item.
We will refund reasonable shipping costs
If the complaint is justified, we will of course refund your (reasonable) shipping costs or arrange for collection of your goods. This must be agreed with Quote Copenhagen.
The product is sent to Quote Copenhagen, Kanalholmen 14U, 2450 Hvidovre.
We need the following information when you ship the item to us.
When you return the item, please state what the problem is as detailed as possible.
Note! We do not receive parcels sent by mail. cash on delivery or similar.
Remember that the product must always be sent back in proper packaging, and remember to get a receipt for shipment so that we can reimburse your shipping costs.
What do we do with your personal information (privacy policy)
In order for you to enter into an agreement with us, we need the following information:
Name, address, telephone number and E-mail address.
We register your personal data for the purpose of delivering the goods to you.
The personal data is registered with Quote Copenhagen and stored for five years, after which the information is deleted.
When personal information is collected through our website, we ensure that it always happens by giving your explicit consent, so that you are informed of exactly what information is collected and why.
The controller of www.quotecph.dk is Hanne Birkholm
Information provided to www.quotecph.dk in no way is disclosed or sold to third parties, and we do not record any sensitive personal information.
As registered with Quote Copenhagen, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in connection with this should be directed to Quote Copenhagen via e-mailinfo@qbb.dk.
Updated: 7. January 2022
Model withdrawal form.
(this form is completed and returned only if the right of withdrawal is claimed) to
Company: Quote Copenhagen Aps
Address: Kanalholmen 14U, 2650 Hvidovre
Phone: +45 5376 7638
Email Info@qbb.dk
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I/we ( * ) hereby notify that I/we ( * ) wish to exercise the right of withdrawal in connection with my/our ( * ) purchase agreement for the following goods (*) / provision of the following services (*)
Ordered on (*) / received on ( * ) /
Consumer name (consumer names)
Consumer address (consumer address)
Consumer's signature (consumer's signatures) (only if the content of the form is communicated on paper)
______________________________
Consumer signature
Date
( * ) Delete as appropriate